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The escalation audit: how to find out what's really landing on your desk

The escalation audit: how to find out what's really landing on your desk

You're drowning in decisions. Every day brings a stream of questions from your team. And you're not sure which ones actually need you.

Here's a simple exercise that will show you exactly what's landing on your desk - and why.

The audit

For one week, write down every decision or question that comes to you. Don't change anything. Just observe.

At the end of the week, categorize them: What could your team have decided? What needed your input? What was just a lack of clarity?

What you'll find

Most of the time, 70-80% of what lands on your desk could have been handled by your team if they had the right framework or information.

That's your opportunity. Build the systems that let them decide.

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